Santa Fe Springs, CA
An Inside Sales Representative in the metal industry plays a crucial role in generating revenue for the company byproactively selling metal products and services to new and existing customers. This role involves working from within the company’s office, typically alongside a team of sales professionals, to drive sales growth and meet or exceed sales targets. This job family also includes positions providing customer service and serving as customer service points of contact as well as marketing positions responsible for collection, analysis, and dissemination of information on movement, demand, prices, marketing trends, and other facts relating to the marketing of Reliance products.
Salary range: $60,000 - $65,000 ANNUALLY
Duties & Responsibilities:
- Establish and maintain strong relationships with customers by understanding their needs and requirements.
- Respond to customer inquiries promptly, providing product information, pricing, and technical specifications.
Sales and Lead Generation:
- Identify potential customers and generate sales leads through various methods, following up on large quotes, emails, and referrals.
- Conduct market research to identify trends, competitors, and opportunities for growth.
- Develop a deep understanding of the company's metal products, including their features, benefits, and applications.
- Educate customers about the quality, durability, and performance of the metal products.
Quoting and Pricing:
- Prepare accurate and competitive price quotations for customers.
- Negotiate pricing and terms to close deals while maintaining profitability.
- Process customer orders accurately and efficiently, ensuring all details are correct.
- Coordinate with other departments, such as production and shipping, to fulfill orders on time.
- Maintain sales records and track customer interactions.
- Address customer concerns, complaints, or issues in a timely and professional manner.
- Collaborate with customer service teams to ensure customer satisfaction.
- Work towards achieving and exceeding sales targets and quotas set by the company.
- Continuously seek opportunities to upsell or cross-sell additional products and services.
- Gather feedback from customers regarding product quality, performance, and market trends.
- Share market insights and feedback with the sales and product development teams.
Required & Preferred Qualifications:
EDUCATION (either of the following):
- Minimum of 2 years’ sales experience in the metals industry or associate degree required.
OTHER REQUIRED SKILLS:
- Strong phone presence and listening skills.
- Excellent verbal and written communication skills.
- Ability to multi-task, prioritize and manage time effectively.
- Ability to apply mathematical concepts such as fractions, multiplication, ratios, and proportions to practical situations.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.